Find answers to common questions or reach us directly.
I forgot my password. What do I do?
If you are logged in you can change your password from your Profile page. Otherwise contact us at useb.edu@gmail.com and we'll help you reset your access securely.
I can't log in to my account.
Check that you're using the correct email and password. If the issue persists, reach out to our support team and we'll investigate.
I want to delete my account.
Email us at useb.edu@gmail.com with your request and we'll process it promptly.
How do I book a lesson?
Go to Tutoring, pick a tutor, choose an available 60-minute slot and a study room, then confirm. The cost is deducted from your balance.
What timezone are lessons in?
All lesson times are in Central European Time (CET) — the local time in Budapest.
How do I top up my balance?
Online top-ups are coming soon. For now, contact our team and we'll add credits to your account manually.
Can I reschedule a lesson?
Yes — request a reschedule from My Lessons and your tutor will approve or reject it.
How do I read a purchased book?
Purchased books are available under Books → Read Now. They open in our secure in-browser reader with highlighting and notes.
The AI gave me an incorrect answer.
AI-generated content may occasionally be inaccurate or incomplete. Always verify key information against your official study materials.